Joseph B. GaryFree sample guide

JOSEPHGARY.COM / POLICIES

Refunds & Cancellations

Effective November 14, 2026

Clear terms for digital purchases and time booked with Joseph.

Digital products: 14-day money-back guarantee

Closing Time and the Cleaning Guide Builder Kit each include a full refund if you request it by email within 14 days of purchase.

Email joseph@grimetimepdx.com from the address used to buy, and identify the product and order reference if you have it. The request deadline is based on when you send the email.

Once refunded, paid access to that product is removed from My Library. Your free membership and unrelated purchases remain available. Previously downloaded files cannot be recalled. The time a refund takes to appear depends on the payment provider and your bank.

Consulting: cancellations and rescheduling

  • At least 24 hours before your scheduled session: reschedule at no charge or receive a refund for the canceled session.
  • Less than 24 hours before the session, or a no-show: the session is charged. Joseph may make an exception for an emergency.
  • If Joseph cancels: you choose a replacement time or a refund.

Send cancellation or rescheduling requests to joseph@grimetimepdx.com. Include the appointment date and time. The notice period is measured against the confirmed appointment time and time zone.

Unused package sessions

The $500 package contains four sessions at $125 each. Each unused session is refundable at $125, subject to the same 24-hour notice rule for scheduled sessions. A late cancellation or missed session counts as a charged session unless Joseph makes an emergency exception. Unscheduled, unused sessions can be refunded at $125 each.

For customers who purchased the former $320 four-session package, the previously agreed unused-session refund remains $80 per session under the same notice rule.

Other offers

The digital-product guarantee above applies to Closing Time and the Builder Kit. The floor manual is not currently offered for purchase. Cohort enrollment and speaking engagements will have their own agreed terms before payment or booking; an interest inquiry alone is not a purchase.

Questions or help

Email joseph@grimetimepdx.com. For purchase questions, include the email used at checkout and your order reference, if available. Please do not send your card number or sign-in link.

Joseph Gary, PO Box 87133, Vancouver, WA 98683